PRIVACY POLICY

Effective Date: February 27, 2024

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INTRODUCTION

 

At celestialsteps.com we prioritize the privacy of its visitors and users. This Privacy Policy (“Privacy Policy”), is designed to outline how celestialsteps.com (“celestialsteps.com”, “we”, “our”, or “us”), along with our affiliated companies worldwide, collect, use, disclose, and store (referred to as “process”) your personal information. This includes information gathered when you visit or use our website (“Website”), access or request our listed services (“Services”), or when you engage with us in other ways, including any sales, marketing, or events.

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If you have any questions or concerns about our privacy practices or this policy, please reach out to us at contact [a] celestialsteps.com.

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By using our Website or engaging with our Services, you consent to the practices described in this Privacy Policy.

 

SCOPE OF THE POLICY

 

This Privacy Policy applies to all users and visitors to celestialsteps.com, as well as individuals who use our products or Services. It covers how we process personal data collected during your interactions with our Website, Services, and other engagements.

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We may update this Privacy Policy as necessary to reflect changes in our data practices, and the latest version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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DATA COLLECTED

 

At celestialsteps.com, we collect various types of personal information from our site visitors, either voluntarily provided by users or collected automatically through monitoring tools. The types of information we collect include:

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Personal Information provided by you:

 

"Personal information" refers to any data that can be used to identify an individual directly or indirectly. This includes, but is not limited to:

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Contact Information:

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• Name: Used for personal identification and addressing you directly.

• Email Address: Primary communication channel for sending appointment confirmations, reading details, and important updates.

• Phone Number: We may also require this a secondary communication channel.

 

Information required to provide you with the requested Services:

 

Date of Birth, Time of Birth, and Place of Birth: These are essential for the generation of your astrological chart, the foundation of the Services we provide.

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Specific Areas of Interest: This is necessary to tailor our consultations to your specific needs and questions.

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Additional Personal Information: You may choose to share other relevant details to enhance your reading experience, entirely at your discretion. We understand that this may include sensitive information and it is at your sole discretion whether you would want to disclose these. As it helps the consultation process, we are fully committed to confidentiality. However, it is also your responsibility to keep our conversations private on your end.

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Payment Information:

 

We do not directly store your payment information. All payments are securely processed through our trusted third-party payment processor, Stripe or PayPal. For details on their data handling practices, please refer to their respective privacy policies.

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Information automatically collected:

 

Website Usage Data: We may collect anonymized Website usage data, such as pages viewed, browsing history, and time spent on specific sections. This data helps us understand user behavior and improve Website functionality and user experience. This data is never used to identify you personally.

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"Anonymized data" refers to information that has been processed in a way that it does not identify any individual.

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HOW WE COLLECT INFORMATION

 

At celestialsteps.com, we employ various methods to collect personal information from our site visitors. These processes are designed to enhance user experience, provide requested Services, and ensure effective communication. Here is an overview of how we collect information:

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Contact Forms:  When site visitors send us messages or inquiries through contact forms on our Website, we collect the information provided, including names, email addresses, and any other details submitted.

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Product Purchases:  When customers purchase through our online store, we collect the necessary information to process the transaction, such as names, billing addresses, shipping addresses, email addresses, and payment details. Please note that sensitive payment information is securely handled through third-party payment processors.

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Newsletter Subscriptions:  Users who subscribe to our newsletter provide their email addresses. We use this information to send updates, promotions, and relevant content. Subscribers have the option to opt out at any time by following the instructions provided in each newsletter.

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Account Registration: If applicable, when users create accounts on our Website, we collect information such as usernames and email addresses to facilitate account management and personalized Services.

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Automated Data Collection: We may use monitoring tools and technologies, such as cookies, to automatically collect certain information. This includes data about user interactions with our Website, device information, and other technical details. This information is used for analytical purposes and to improve our Website's functionality.

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Third-Party Integrations: In some cases, we may integrate third-party Services that collect information on our behalf for specific purposes, such as analytics or marketing. These third parties adhere to their own privacy policies, and users are encouraged to review those policies.

 

It's important to highlight that we only collect information that is necessary for the intended purpose, and we do not sell or share personal information with third parties for their marketing purposes.

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USE OF DATA

 

Personal information is used solely for the purposes outlined in this Privacy Policy, such as providing requested Services, processing transactions, and improving user experience. We may also process your information for other purposes with your consent.

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We use the collected data for the following purposes:

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​1. Delivering Personalized Astrology Services:

 

Generating the Astrological chart: This requires your birthdate, birth time, and place of birth (always with your consent).

Personal information:  Optional but important for tailoring the service to your specific needs.

Delivery information: Necessary for delivering reports and written consultations.

Billing information: Required for issuing receipts or invoices.

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 2. Communication:

 

• Clarifying details needed for readings.

• Scheduling appointments.

• Providing updates on order status.

• Addressing questions or concerns.

• Sending appointment reminders via email.

 

3. Surveys and Feedback:

 

Conducting surveys or seeking feedback to improve products, Services, and user experience. Participation is voluntary, and responses are anonymized when possible.

 

4. Legal Notices:

 

Communicating legal notices or updates to Privacy Policy, terms of service, or other important documents.

 

5. Newsletter Subscriptions:

 

Email addresses collected through newsletter subscriptions are used to send updates, promotions, and relevant content to our subscribers. Users have the option to opt out at any time.

 

6. Transactional Purposes:

 

Collecting information for processing transactions, fulfilling orders, and providing necessary documentation.

 

7. Operational and Improvement:

 

• Using anonymized Website usage data to improve Website usability and user experience.

• Utilizing data for security purposes and fraud prevention in accordance with regulations.

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LEGAL BASES ON WHICH WE RELY TO PROCESS INFORMATION

 

Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. We only process your personal information that we believe is necessary and for which we have a valid legal reason to do. This may include complying with laws, providing you with Services to protect your rights, or to fulfill our legitimate business interests. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. Therefore, we rely on the following legal bases to process your personal information:

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Consent: We may process your information if you have given us permission to use for a specific purpose. You can withdraw your consent at any time.

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Legal Obligations: We may process your information when it is necessary to comply with our legal obligations, such as obligations arising from tax laws, anti-money laundering regulations, or other applicable laws.

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Performance of a contract: We may process your personal information when it is necessary to fulfill our contractual obligations to you, including providing the products or Services you have requested from us.

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Legitimate interests: We may process your personal information when we believe it is reasonably necessary to achieve our legitimate business interests, provided that these interests do not override your interests and fundamental rights and freedoms.

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Vital interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

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DATA SHARING

 

We do not share your personal information with third parties except in the following limited circumstances:

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With service providers:  We may share your personal information with service providers who assist us in providing our Services, such as our payment processor. These providers are bound by contractual obligations to protect your data and are only permitted to use it for the purposes we specify.

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To comply with legal requirements:  We may share your personal information to comply with legal requirements or respond to legal processes, such as a court order or subpoena.

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To protect our rights and interests:  We may share your personal information to protect our rights and interests such as preventing fraud or protecting our users from harm.

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It's important to note that we do not sell or trade personal information to third parties for their marketing purposes.

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By engaging with our Website and Services, users consent to the collection and processing of their personal information as outlined in this Privacy Policy.

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DATA RETENTION

 

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. When we no longer need your personal information, we will delete it securely in accordance with applicable regulations.

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INTERNATIONAL DATA TRANSFERS

 

If you are located outside the European Economic Area (EEA), your personal information may be transferred to and processed in countries outside the EEA. We will only transfer your personal information to countries that have adequate data protection laws in place or implement appropriate safeguards to protect your data, such as Standard Data Protection Clauses.

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DATA SECURITY

 

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic transmission is completely secure, so we cannot guarantee the absolute security of your information.

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Data Breach Notification:

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you without undue delay.

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YOUR CHOICES

 

You have the following rights regarding your personal information:

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Right to Access: You have the right to request access to the personal data that we hold about you. If you would like to make a request for access to your personal data, please contact us using the contact details provided at the end of this policy. We will respond to your request within the timeframes required by applicable data protection laws.

In order to process your request, we may need to verify your identity for security purposes. In such cases, we may require you to provide us with certain information to confirm your identity.

 

Please note that there may be circumstances where we are unable to provide access to your personal data, such as where the disclosure of your data would infringe on the rights of another individual or where we are legally prevented from disclosing such information. If we are unable to fulfill your request, we will provide you with a reason for our decision.

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Right to Rectify: You have the right to correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure: You can request the erasure of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing: You can request to restrict the processing of your personal information in certain circumstances, such as when you contest its accuracy.

Right to Object: You can object to the processing of your personal information for marketing purposes or based on our legitimate interests.

Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

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At celestialsteps.com, we respect the rights of our site visitors to control their personal information. Here are the steps visitors can take to withdraw their consent or manage their collected information:

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1. Withdrawing Consent:

 

Newsletter Subscriptions: To withdraw consent from receiving newsletters and marketing communications, users can use the "unsubscribe" link provided in the emails. This link is typically located at the bottom of the email.

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Account Settings: If users have created accounts on our Website, they can manage communication preferences by accessing their account settings. This may include opting out of certain communications.

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Contact Us: Alternatively, site visitors can contact us at contact [a] celestialsteps.com and request to be removed from specific communication lists.

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2. Managing Personal Information:

 

Account Settings: For users with accounts on our Website, they can log in and access their account settings to update or delete personal information. This may include contact details, preferences, and other relevant information.

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Contact Us: If visitors do not have an account or if they have specific requests regarding the deletion or modification of personal information, they can reach out to us at contact [a] celestialsteps.com. We will promptly respond to such requests in accordance with applicable privacy laws.

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3. Cookie Preferences:

 

Browser Settings: Visitors can manage their cookie preferences through their web browser settings. Most browsers allow users to control cookie behavior, including acceptance or rejection. However, disabling certain cookies may impact the functionality of the Website.

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4. Data Deletion Requests:

 

Right to Erasure (GDPR): In accordance with the General Data Protection Regulation (GDPR) or other applicable data protection laws, site visitors may have the right to request the deletion of their personal information. Users can submit such requests by contacting us at contact [a] celestialsteps.com.

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5. Verification of Identity:

 

To ensure the security of personal information, we may request verification of the identity of the person making the withdrawal or deletion request. This is to prevent unauthorized access to sensitive data.

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It's important to note that while we strive to promptly respond to such requests, there may be certain legal obligations or legitimate business reasons that prevent us from fully complying with every request.

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If site visitors have any questions or concerns about withdrawing consent or managing their personal information, they can contact us at contact [a] celestialsteps.com.

 

COLLECTING INFORMATION FROM MINORS

 

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are a parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact [a] celestialsteps.com

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THIRD-PARTY INTEGRATIONS

 

"Third-party integrations" refer to services provided by companies other than celestialsteps.com that we utilize to enhance our Website and astrology Services. These may include payment processors, Website analytics tools, and email marketing platforms. We may engage third-party services for specific functions, including but not limited to:

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Website Hosting: Our website is hosted on the Wix.com platform, which also serves as the foundation for our e-commerce operations. which also serves as the platform for our e-commerce operations. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

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Payment: If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

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Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate, and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement and data optimization services, content providers, and our legal and financial advisors (collectively, "Third Party Service(s)").

 

Such Third Party Services may receive or otherwise have access to our Visitors' and Users' Personal Information and/or Users- of-Users' Personal Information, in its entirety or in part - depending on each of their particular roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.

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For more information, you may also want to read Wix's Terms of Service www.wix.com/about/terms-of-use or Privacy Statement www.wix.com/about/privacy.

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Website Analytics: We utilize anonymized data with Google Analytics to analyze Website usage.

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Email Marketing: With your consent, we use Zoho to send newsletters.

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We diligently select third-party partners who share our commitment to data privacy. We only share the information necessary for them to perform their specific services and require them to protect your data according to their respective privacy policies.

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COOKIES

 

Use of Cookies and Tracking Tools: 

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At celestialsteps.com, we utilize cookies and other tracking technologies to enhance the user experience and gather valuable information about how our Website is used. Here is an overview of our practices:

 

Types of Tracking Technologies:

 

Cookies: These are small text files stored on a user's device that help us recognize repeat visitors, analyze user behavior, and provide a personalized experience.

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Web Beacons: These are small graphic images (also known as "pixel tags" or "clear GIFs") that allow us to track user actions, such as page views and interactions.

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Purpose of Using Cookies:

 

Analytics: We use cookies to collect information about how visitors interact with our Website. This includes analyzing trends, tracking user movements, and gathering demographic information. This information helps us improve our content and tailor it to user preferences.

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Functionality: Certain cookies are essential for the proper functioning of our Website, such as remembering user preferences or login information.

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Personal Information Gathered:

 

The information collected through cookies may include IP addresses, device information, browser type, and other anonymous usage data. We do not collect personally identifiable information (PII) through these tracking technologies.

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Third-Party services:

 

We may use third-party services, such as Google Analytics, that employ their own tracking technologies. These services have their own privacy policies, and users are encouraged to review them for information about how they collect and process data.

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Managing Cookies:

 

Users have the option to manage cookie preferences. Most web browsers allow users to control the use of cookies through browser settings. However, disabling certain cookies may impact the functionality of the Website.

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External Services Disclaimer:

 

It's important to note that third-party services, including those accessed through Wix.com, may place cookies or use tracking technologies. These external services have their own privacy policies, and our privacy policy does not cover their practices.

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By continuing to use our Website, visitors consent to the use of cookies and tracking technologies as described in this policy. Users can adjust their cookie preferences through their browser settings.

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If you have any questions or concerns about our use of cookies and tracking tools, please contact us at contact [a] celestialsteps.com.

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CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website. It is the responsibility of users to regularly check for updates to our Privacy Policy. We recommend that users review the policy each time they visit our Website to stay informed about any changes.

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ONGOING COMMITMENT

 

Our commitment to user privacy remains a top priority. We will continue to comply with applicable data protection laws and regulations to safeguard the personal information entrusted to us. Please be aware that this Privacy Policy only applies to our Website, and any external links to third-party sites are subject to their respective privacy policies.

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CONTACT US

 

At celestialsteps.com, we are committed to being transparent and responsive to our users' inquiries. If you have any questions or concerns regarding our privacy policy, data practices, or any other matter, please feel free to contact us at contact [a] celestialsteps.com or by postal mail: Olga Lefa, El. Venizelou 81, Rafina, 19009 Greece.

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